This course is required for the Certified Supervisor of Maintenance/Equipment (CSM/E) and the Certified Director of Maintenance/Equipment (CDM/E) designations. The program includes a certification examination after the second day of the course.

Course Benefits:

• Learn to schedule work effectively;

• Learn effective information management and use of computer technology in maintenance;

• Develop supervision skills to motivate technicians;

• Learn essential preventive maintenance skills;

• Learn how to deal with upper management effectively;

• Learn how to develop, track and evaluate training programs;

• Learn how to present effective meetings and programs; and

• Understand the regulations that cover maintenance operations.

Course Description

The program covers topics essential to effective management and administration of fleet maintenance operations.

• Introduction to Fleet Management: purpose and fundamentals of fleet maintenance management, the role of the fleet maintenance manager, and the skill sets and personality traits that help a manager succeed.

• Maintenance and Repair Strategies: the main categories of maintenance, the benefits of planned maintenance, and legal requirements for maintaining vehicles.

• Maintenance Technology: Issues to consider when implementing fleet maintenance software in your shop. Overview of Vehicle Maintenance Reporting Standards (VMRS) and asset codes.

• Laws and Regs: regulations shop managers need to know.

• Budgeting: developing a maintenance department budget, different categories of expenses, and determining cost-per-mile or cost-per-hour.

• Human Resources: Hiring effectively, complying with labor laws, and evaluating and coaching for performance improvement.

• Training: benefits of training, identifying training needs, implementing effective training programs, evaluating training quality, and tracking employee training progress.

• Specifications and Purchasing: the process of determining what your fleet needs, then bidding out and purchasing the needed equipment.

• Warranty: the importance of warrantees and how to make the most of them.

• Shop Operations: maximizing staff operations and performance management.